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IT Manager

Overview

PlaySide is looking for a self-motivated and skilled IT Manager. The IT Manager is the first line of support for all IT-related issues. Job duties would include building, configuring, deploying, monitoring, modifying, and repairing local and remote computers. An ideal candidate would have experience working in a gaming environment, expertise in PC and Apple and their operating systems, knowledge in scripting languages, troubleshooting networking issues, and have exceptional customer service skills.
 

The ideal candidate is a highly organized individual passionate about delivering flawless experiences for our users. Excellent communication skills, collaboration skills, and strong ability to adapt to shifting priorities are critical. If this sounds like you, we look forward to hearing from you!

Key Responsibilities

  • Provide epic-level support to end users on a variety of IT desktop & IT operational related issues.

  • Identify, research, and resolve technical problems.

  • Respond to telephone calls, email, and requests for technical support.

  • Document, track, and monitor problems to ensure a timely resolution.

  • Work with applicable ticketing or work tracking systems such as JIRA and Confluence.

  • Manage ticket request and follow-up with users.

  • Receives and works escalated issues from other desktop staff and/or manager.

  • Install and maintain Windows and Mac operating systems (OS).

  • Troubleshoot various types of PC, laptop, or tablet hardware and software.

  • Inventory tracking when receiving and shipping hardware onsite.

  • On-call support for when vendors need on location access.

  • On-call support for issues that arise outside normal business hours.

What You Bring To The Role

  • Experience in an IT environment

  • ITIL knowledge and experience

  • Good time management and organizational skills

  • Ability to organize and prioritize assigned tasks/projects

  • Outstanding attendance and schedule adherence

  • Able to work in a fast-paced, dynamic work environment & Works well under pressure

  • Passion for gaming

  • Outstanding customer service skills

  • Strong written and verbal communication skills, including the ability to communicate and present complex issues and analyses in an effective manner

  • Excellent organization and time-management skills 

  • Reliability and dependability

  • Team Player

  • Extensive PC hardware experience

  • Strong experience supporting a variety of software,

  • Advanced knowledge of installing, maintaining, and troubleshooting current versions of Windows and OSX

  • Basic knowledge of scripting languages (MS PowerShell, Python)

  • Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP)

  • Intermediate knowledge of MDT (Image creation and deployment, multiple images)

Bonus Points

  • Experience working in a Games Studio

How to Apply

Email your application to jobs@playsidestudios.com.

Your application should include your CV, cover letter and any relevant portfolio links. While working your cover letter, please consider the following:

  • Why are you applying for our role at Playside? 

  • Tell us all about yourself!

  • What is your proudest work achievement?

  • Why do you think you're the one for this role? 

  • Why are you leaving your current role?

  • How many weeks' notice do you need?

Only candidates successful will be contacted. Do keep an eye on our LinkedIn page and careers page to future roles.