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SENIOR COMMUNITY & SOCIAL MANAGER

Overview

PlaySide, Australia’s largest independent games company is on the hunt for an innovative and experienced Senior Community & Social Manager to lead us in managing, coordinating, and executing our community & social strategy for new and existing games. Your mission is to engage and understand the player.

 

In this role, you’ll oversee the management of the community & social aspects, working closely with cross-functional teams, external partners and business stakeholders to define, develop, and execute initiatives.

 

The ideal candidate will have experience in community and social, and be able to engage players throughout the journey from potential new players to engaged community members. You will be able to work with stakeholders to identify clear goals, develop strategies and initiatives, and create, publish, and measure.

Key Responsibilities

  • Drive direct, active engagement on community channels, fostering a sense of trust, care, inclusiveness, and belonging among our player community.

  • Own the end-to-end management and campaign delivery for social media, video content, and video streaming channels for PlaySide’s brands and products across platforms

  • Monitor community health, produce reports on relevant issues, and share insights and sentiments cross-departmentally.

  • Lead the production of social copy and content (articles and videos), and own content planning and scheduling for PlaySide-owned channels, to support all marketing and communications plans and objectives.

  • Collaborate with stakeholders to define community and social strategies, integrating player insights.

  • Support broader marketing initiatives, including events and influencer engagement.

  • Develop and maintain a comprehensive set of community guidelines and policies.

  • Handle difficult situations within the community tactfully, escalating when necessary.

  • Ensure timely handling of player inquiries and concerns, delivering exceptional player support.

  • Stay updated on gaming, (e)sports, media, entertainment news, and industry trends to share best practices and insights.

  • Provide weekly reports on key community issues, sentiments, and verified accounts through data synthesis.

  • Lead the development and implementation of innovative community engagement initiatives that enhance player interaction and loyalty.

  • Conduct regular meetings with internal stakeholders to share community insights, updates, and recommendations for effective engagement strategies.

What You Bring To The Role

  • 2+ years of related community and/or social management experience, with a strong understanding of proven strategies.

  • Proficient in multimedia content creation and running engaging social and community campaigns.

  • Skilled at interpreting and presenting insights from quantitative and qualitative sources to communicate player preferences.

  • Demonstrated ownership mentality, proactively achieving goals and navigating challenges.

  • Empathetic approach to community feedback, translating insights into actionable decisions.

  • Excellent teamwork, written, and verbal communication skills.

  • Strong interpersonal skills for effective cross-level and external communication.

  • Capable of managing deadlines and thriving in a fast-paced, dynamic environment.

  • Highly organized with the ability to collaborate across teams and locations.

  • Possess a growth mindset and eagerness to learn and adapt.

  • Adaptable generalist, skilled at shifting between diverse work styles.

  • Enthusiastic about serving as a community advocate, going the extra mile for gamers.

Bonus Points!

  • Analytical Skills. You’re able to back up your opinions with hard data and quick statistical analysis, while minimizing the pressure on our BI experts.

  • Interest and/or experience in player research. E.g. surveys, focus groups, interviews

  • Passion for gaming, lifestyle, pop-culture, and the entertainment industry.

How to Apply

Email your application to jobs@playsidestudios.com.

We want you to get to know us as much as we get to know you! Our process will go as follows:

  • You apply with your killer CV!

  • Quick phone chat with one of our delightful People & Culture team members.

  • You may then be invited in for an interview (in-office or via Zoom) to outline all of your past work, and we will let you know all about PlaySide.

  • 2nd stage interview or Zoom call, to meet one of our General Managers or Directors

  • You’ll then get the opportunity to meet some of our current PlaySiders - this is a casual chat and a get to know you session!


Please Note: Only candidates successful for an interview will be contacted. Do keep an eye on our
LinkedIn page and careers page for future roles.

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